Alectra Utilities outage map
Where Alectra Utilities serves
Alectra Utilities serves customers across Ontario — 6 regions tracked so far. Region pages: York Region · Hamilton · Peel Region · Simcoe County · Niagara Region · Wellington County (Guelph area)
Where this data comes from
Numbers on this page come from Alectra Utilities's public outage data — the same data behind its official outage map — collected on a rotating cycle (each utility typically refreshes within the hour; the card above shows exactly when these numbers were last collected). When the utility posts a restoration time we show it as the official estimate; our independent estimate is computed from the outage's own recovery trend and graded publicly. The level of detail is whatever Alectra Utilities's own map publishes: some utilities place each outage near a community, others report only their own service areas, which can span several towns.
Not affiliated with Alectra Utilities. Report outages and downed lines to the utility directly — never rely on this page for emergencies.
Common questions
How do I report a power outage to Alectra Utilities?
Report outages and downed lines directly to Alectra Utilities or its outage phone line — crews are dispatched from customer reports. This page is an independent tracker, not affiliated with Alectra Utilities; never rely on it for emergencies. In a life-threatening situation, call 911.
Does Alectra Utilities give an estimated restoration time?
When Alectra Utilities posts an estimated restoration time for an outage, we show it as the official estimate. Alongside it we show our own independent estimate from the outage's live recovery trend — useful when the utility hasn't posted a time yet. Both appear side by side.
Why isn't my outage showing for Alectra Utilities?
A brand-new or single-customer outage may not appear in the utility's public data yet, and this page can only be as detailed as Alectra Utilities's own outage map, which may report a whole service area rather than your street or town. If your power is out and it isn't listed, report it to Alectra Utilities so it enters their system.
How accurate is the Alectra Utilities restoration estimate?
Our independent estimates are graded against when the tracked outage was substantially restored (~90% of customers back), published on our accuracy page. Alectra Utilities's own posted restoration times are graded there too, so you can compare them.
