LUMA / PREPA power outages
Where LUMA / PREPA serves
LUMA / PREPA serves 7 tracked regions in Puerto Rico. Region pages: Arecibo · Bayamón · Caguas · Carolina · Mayagüez · Ponce · San Juan
Where this data comes from
Numbers on this page come from LUMA / PREPA's public outage data — the same data behind its official outage map — collected on a rotating cycle (each utility typically refreshes within the hour; the card above shows exactly when these numbers were last collected). This utility's website blocks our main data collector, so we gather its numbers a different way — they refresh on a ~30-minute cycle here. When the utility posts a restoration time we show it as the official estimate; our independent estimate is computed from the outage's own recovery trend and graded publicly. Coverage and level of detail vary by utility: some break out towns and neighborhoods, others publish only county or area totals.
Not affiliated with LUMA / PREPA. Report outages and downed lines to the utility directly via its official outage site ↗ — never rely on this page for emergencies.
Common questions
How do I report a power outage to LUMA / PREPA?
Report outages and downed lines directly to LUMA / PREPA through its official outage site or its outage phone line — crews are dispatched from customer reports. This page is an independent tracker, not affiliated with LUMA / PREPA; never rely on it for emergencies. In a life-threatening situation, call 911.
Does LUMA / PREPA give an estimated restoration time?
When LUMA / PREPA posts an estimated restoration time for an outage, we show it as the official estimate. Alongside it we show our own independent estimate from the outage's live recovery trend — useful when the utility hasn't posted a time yet. Both appear side by side.
Why isn't my outage showing for LUMA / PREPA?
A brand-new or single-customer outage may not appear in the utility's public data yet, and the level of detail varies — some LUMA / PREPA data breaks out towns and neighborhoods, other sources publish county or area totals only. If your power is out and it isn't listed, report it to LUMA / PREPA so it enters their system.
How accurate is the LUMA / PREPA restoration estimate?
Our independent estimates are graded against when the tracked outage was substantially restored (~90% of customers back), published on our accuracy page. LUMA / PREPA's own posted restoration times are graded there too, so you can compare them.
