National Grid power outages
Where National Grid serves
National Grid serves 32 tracked counties in New York. County pages: Albany County · Allegany County · Cattaraugus County · Chautauqua County · Columbia County · Cortland County · Erie County · Franklin County · Fulton County · Genesee County …
Where this data comes from
Numbers on this page come from National Grid's public outage data — the same data behind its official outage map — collected on a rotating cycle (each utility typically refreshes within the hour; the card above shows exactly when these numbers were last collected). When the utility posts a restoration time we show it as the official estimate; our independent estimate is computed from the outage's own recovery trend and graded publicly. Coverage and level of detail vary by utility: some break out towns and neighborhoods, others publish only county or area totals.
Not affiliated with National Grid. Report outages and downed lines to the utility directly via its official outage site ↗ — never rely on this page for emergencies.
Common questions
How do I report a power outage to National Grid?
Report outages and downed lines directly to National Grid through its official outage site or its outage phone line — crews are dispatched from customer reports. This page is an independent tracker, not affiliated with National Grid; never rely on it for emergencies. In a life-threatening situation, call 911.
Does National Grid give an estimated restoration time?
When National Grid posts an estimated restoration time for an outage, we show it as the official estimate. Alongside it we show our own independent estimate from the outage's live recovery trend — useful when the utility hasn't posted a time yet. Both appear side by side.
Why isn't my outage showing for National Grid?
A brand-new or single-customer outage may not appear in the utility's public data yet, and the level of detail varies — some National Grid data breaks out towns and neighborhoods, other sources publish county or area totals only. If your power is out and it isn't listed, report it to National Grid so it enters their system.
How accurate is the National Grid restoration estimate?
Our independent estimates are graded against when the tracked outage was substantially restored (~90% of customers back), published on our accuracy page. National Grid's own posted restoration times are graded there too, so you can compare them.
