NYSEG outage map
Where NYSEG serves
NYSEG serves customers across New York — 43 counties tracked so far. County pages: Sullivan County · Erie County · Dutchess County · Broome County · Tompkins County · Putnam County · Steuben County · Wayne County · Chemung County · Cayuga County …
Where this data comes from
Numbers on this page come from NYSEG's public outage data — the same data behind its official outage map — collected on a rotating cycle (each utility typically refreshes within the hour; the card above shows exactly when these numbers were last collected). This utility's website blocks the way we normally read outage maps, so we gather its numbers a different way — they refresh about every 30 minutes here. When the utility posts a restoration time we show it as the official estimate; our independent estimate is computed from the outage's own recovery trend, and our county-wide estimates are graded publicly. Coverage and level of detail vary by utility: some break out towns and neighborhoods, others publish only county or area totals.
Not affiliated with NYSEG. Report outages and downed lines to the utility directly — never rely on this page for emergencies.
Common questions
How do I report a power outage to NYSEG?
Report outages and downed lines directly to NYSEG or its outage phone line — crews are dispatched from customer reports. This page is an independent tracker, not affiliated with NYSEG; never rely on it for emergencies. In a life-threatening situation, call 911.
Does NYSEG give an estimated restoration time?
When NYSEG posts an estimated restoration time for an outage, we show it as the official estimate. Alongside it we show our own independent estimate from the outage's live recovery trend — useful when the utility hasn't posted a time yet. Both appear side by side.
Why isn't my outage showing for NYSEG?
A brand-new or single-customer outage may not appear in the utility's public data yet, and the level of detail varies — some NYSEG data breaks out towns and neighborhoods, other sources publish county or area totals only. If your power is out and it isn't listed, report it to NYSEG so it enters their system.
How accurate is the NYSEG restoration estimate?
Our independent estimator is re-run after each completed county outage and checked against when the tracked outage was substantially restored (~90% of customers back); the results are on our accuracy page. Utility posted times are graded there too where they reach the national county outage data, and a utility is listed by name once enough of its outages are graded.
